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Discover the pros and cons of this private transfer service between Rome airports and the city. Practical, reliable, with some mixed reviews to consider.
Traveling from Rome’s airports to the city center can be a nerve-wracking experience, especially after a long flight. That’s why many travelers opt for a private transfer service—offering convenience, comfort, and peace of mind. This particular transfer service, operated by AIRPORT SHUTTLE ITALY, promises a smooth journey from either Fiumicino or Ciampino airports straight to your Rome accommodation. But does it deliver on its promises? Let’s explore what you can expect, the pros and cons, and whether it’s the right choice for you.
One feature we particularly like is the flight tracking system. Your driver monitors your arrival time, so even if your flight is delayed, they’ll be ready and waiting when you land—no frantic searches or arguing with taxi queues. Plus, the vehicles are wheelchair- and stroller-accessible, which is great for those traveling with family or special needs, and child seats are available. However, the mixed reviews, including one where a traveler reported the driver never showed up, remind us that no service is perfect and that reliability can sometimes be an issue.
This transfer service works well for anyone valuing hassle-free transportation, especially those arriving late at night or with a lot of luggage. If you want a straightforward, private ride without the fuss of public transportation or haggling with taxis, this could be a solid pick. But travelers should be aware of potential inconsistencies in service, as highlighted by some reviews, and weigh that against the convenience and safety of having a pre-arranged driver.


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Booking this private transfer is straightforward. You’ll receive confirmation instantly, and if it’s an arrival transfer, you’re asked to send your flight details in advance. The driver will then be waiting for you at the arrivals terminal with a sign displaying your name. This personal touch makes it easier to spot your driver amid the crowd. If you’re leaving Rome, just give your pickup address and flight details, and the team will coordinate your pick-up time accordingly.
The price, roughly $90.29 per person, might seem steep compared to a taxi, but it’s often worth it for the peace of mind and time savings. You won’t need to worry about navigating public transportation or finding the right bus or train after a long flight. Plus, the service caters to groups of different sizes and budgets, with clean, well-maintained vehicles.
Drivers uphold high standards of respect and discretion, according to reviews. The vehicles are described as clean and well-maintained, which is reassuring when you’re after a comfortable ride after a tiring journey. The availability of wheelchair- and stroller-accessible vehicles, along with child seats, makes this a practical choice for families or travelers with special needs.
Once seated, you’ll enjoy a swift, direct ride into the city. The journey typically lasts around 50 minutes, depending on traffic and your destination in Rome. Many travelers note that drivers are courteous and attentive, making the trip pleasant. One reviewer, Sandra, mentioned how her driver was polite and courteous, which added a relaxing start to her Rome adventure.
However, it’s worth noting that, despite the flight tracking, some travelers have experienced issues. One review from Darren_B claims that the driver never arrived and that the company mistakenly thought they had selected the wrong service option. This highlights the importance of confirming all details beforehand and being prepared for possible hiccups.
Review scores hover around 3.1 out of 5 based on 16 reviews, indicating mixed experiences. Some travelers, like Harry, had a seamless, punctual, and safe ride and expressed willingness to use the service again. Others, however, report issues such as no-show drivers or miscommunications. That said, the ability to cancel for free up to 24 hours before the scheduled pickup provides some reassurance—if you experience problems, you can simply change your plans.
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At roughly $90 per person, this service is priced competitively for a private transfer, particularly considering the convenience and safety it offers. For solo travelers or couples, this can be a worthwhile investment, especially if arriving late or with heavy luggage. For larger groups, the per-person cost could be even more reasonable, adding comfort and reducing stress during your first moments in Rome.
This transfer is ideal for travelers prioritizing ease and convenience—those arriving late at night, with tight schedules, or with special needs. It suits families with children, wheelchair users, or anyone who prefers to avoid the uncertainties of shared rides or public transit. If you’re someone who values door-to-door service and a personalized experience, this could be a good fit.
However, travelers who have a tight budget or are comfortable navigating local transport may prefer cheaper options like public buses or taxis. Also, due to the mixed reviews, those who prefer guaranteed reliability might want to consider other options or prepare for the possibility of delays or no-shows.
Opting for a private transfer from Rome’s airports offers significant benefits for ease, comfort, and peace of mind, especially after a long flight. The service’s flight tracking and accessibility features make it a practical choice for many travelers. Still, the mixed reviews highlight that no service is infallible—so managing expectations and confirming details ahead of time is wise.
If you place a premium on convenience and a stress-free start or end to your Roman holiday, this transfer service is worth considering. It’s particularly suited for families, those with special needs, or travelers arriving late or early when public transport might be less reliable.
On the other hand, if you’re budget-conscious or seeking the most dependable service, weighing this option against local taxis or shared transfers might be wise. Regardless, knowing you’ve booked a private, direct transfer in advance can make your arrival in Rome much smoother.
Is this transfer service available to pick me up at my hotel in central Rome?
Yes, the service can pick you up from hotels or stays in central Rome if you provide the correct address. Just let them know your pickup location when booking.
Can I cancel this transfer if my plans change?
Absolutely. You can cancel up to 24 hours before your scheduled pickup time for a full refund, making it flexible if plans shift.
What happens if my flight is delayed?
The driver monitors flight arrivals, so even if your flight is delayed, they will wait for you at the airport. This is one of the features that make the service appealing.
Are child seats provided?
Yes, child seats are available upon request, as are wheelchair- and stroller-accessible vehicles, which adds to the service’s convenience for families and travelers with mobility needs.
How long does the transfer take?
The journey typically lasts around 50 minutes, but this can vary depending on traffic and your final destination within Rome.
What should I do if the driver doesn’t show up?
While most travelers have positive experiences, some reports indicate drivers may occasionally not arrive. In such cases, contacting the support number provided ([email protected] or +39 392 066 6283) can help resolve the issue promptly.
In summary, this private transfer service offers a dependable and comfortable way to start or end your Roman adventure—if reliability aligns with your expectations and budget.