Ultramar Ferry, Regular round ticket, Playa del Carmen-Cozumel

Rating: 4.5/5 (241 reviews)
Location: Playa del Carmen, Mexico
Price: $35.69 per person
Supplier: ULTRAMAR FERRY
Contact: +529871150371 | [email protected]

Introduction

If you’re planning a trip to Cozumel from Playa del Carmen, the Ultramar Ferry offers a smooth, modern way to get across the water. While we haven’t personally taken this exact route, the information available and traveler reviews suggest it’s a top choice—especially for those who value comfort and punctuality.

What we really like about Ultramar is its focus on innovation and passenger comfort. Their vessels are sleek, with panoramic views and open-air decks, making the 30-35 minute crossing feel part of the adventure rather than just transportation. Also, they seem committed to providing a reliable service with frequent departures—a big plus if you don’t want to wait around or be stuck with a tight schedule.

On the flip side, the main consideration is that food and drinks are not included, so you’ll want to bring your own if you’re hungry for something beyond snacks. This ferry is best suited for travelers who prefer a straightforward, comfortable transfer and don’t mind a bit of planning around food. It’s ideal for day-trippers, cruise passengers, or anyone looking for a hassle-free way to hop between these popular destinations.

Key Points

• Modern, state-of-the-art vessels designed for passenger comfort and great views
• Frequent departures and a quick 30-35 minute crossing
• All fees and taxes included in the ticket price
• Accessible with near public transportation options and service animals allowed
• No food or drinks included, so plan to bring your own
• Good weather policy with options for rescheduling or refunds if canceled due to poor weather

A Detailed Look at the Ultramar Ferry Experience

The Fleet and Facilities

Ultramar’s vessels are described as state-of-the-art—designed with passenger needs in mind. The boats boast panoramic windows and open-air decks, providing excellent views of the Caribbean waters. Many travelers mention the comfortable atmosphere, with air conditioning available onboard, adding to the overall pleasant ride.

Facilities at the Playa del Carmen terminal show a commitment to convenience: ample covered parking, restaurants, boutiques, a convenience store, and easy access to taxis and buses. These amenities make arriving early or waiting for your departure a more relaxed experience.

Booking and Boarding Procedures

Booking is straightforward through official channels such as Viator, with options to receive your ticket in advance. After booking, travelers must visit the Ultramar ticket office at the Navega pier to exchange their voucher for a boarding pass. It’s advised to arrive at least 30 minutes before departure—a good idea to avoid last-minute stress, especially during busy times.

A common review notes that exchanging the receipt for a ticket was smooth, and the staff at the terminal are generally helpful. The actual boarding process is efficient, with multiple departures available throughout the day, accommodating various schedules.

Departure Times and Frequency

Ultramar provides continuous departures year-round, making it flexible for travelers who may want to adjust their plans. The specific times vary daily, so it’s important to check the schedule in advance, particularly during peak seasons or when coordinating with flights or cruise schedules.

The Ride to Cozumel

The crossing takes approximately 30 to 35 minutes, a surprisingly short journey that many find ideal—giving you plenty of time to start exploring Cozumel or relax onboard. Travelers rave about the views, describing it as a scenic trip that’s both relaxing and entertaining. One review highlights the live entertainment onboard, which, although not specified as standard on all trips, hints at a lively, enjoyable atmosphere.

Onboard Experience

Passengers generally find the vessel comfortable and spacious. There’s enough room to walk around, and the open decks are perfect for snapping photos or catching breezes. Many mention the availability of snack bars and restrooms, making the trip convenient.

While food and drinks are not included, the onboard snack bar offers options for purchase. Several reviews note the option to buy drinks and snacks if desired, which adds a touch of convenience. One traveler appreciated the relaxing environment and the option to enjoy drinks during the trip, enhancing their overall experience.

Reviews and Highlights

The overall reviews are quite positive, with an average rating of 4.4 out of 5. Reviewers frequently mention timeliness, comfort, and views as standout qualities. For example, one traveler enjoyed the live entertainment and said there was lots of room to roam, making the trip feel more like part of the adventure rather than just transit.

Another review noted how simple and reliable the system is, with the ferry running on time and providing a smooth ride. Several travelers appreciated that the process was easy to manage, even if they booked through third-party providers like Viator.

Considerations and Tips

While most reviews highlight a positive experience, there are a few caveats. One traveler experienced issues with the QR code for boarding not arriving promptly, leading to delays. Others noted that certain scheduled departures may not be available if booking last minute or if the schedule isn’t checked carefully.

It’s also important to remember that this is a non-refundable ticket, so double-check your schedule before purchase. In case of cancellations due to weather, the ferry offers rescheduling or full refunds, which provides some reassurance for travelers wary of weather disruptions.

Who Is This Ferry Best For?

This ferry service is perfect for day-trippers heading between Playa del Carmen and Cozumel, especially if comfort and punctuality are your top priorities. Its modern vessels and onboard amenities make it a good choice for families, cruise passengers, or travelers who want a scenic, relaxing crossing.

Plus, it’s excellent for those looking to avoid the hassle of arrangeable transportation—simply buy your ticket, show up, and enjoy the ride. If your trip involves a cruise stop or a quick visit to Cozumel, Ultramar’s frequent departures and reliable schedule** help keep your plans flexible.

However, those who prefer a more inclusive experience with meals or drinks included might find the not-included snacks a minor inconvenience. Also, if you’re planning to book last minute, be aware of potential scheduling issues or the need for advance planning.

Final Thoughts: Who Should Consider Ultramar?

For travelers seeking a convenient, high-quality transfer between Playa del Carmen and Cozumel, Ultramar’s regular round trip tickets offer value and peace of mind. The modern vessels, ample amenities, and frequent departures make it a reliable choice for many.

It’s especially suited for those who appreciate scenic views and comfortable seating, along with the flexibility to hop on and off with minimal fuss. If you’re traveling on a budget but still want a reliable, comfortable ride, Ultramar’s competitive fare of around $36 provides good value.

This service aligns well with those who want to focus on exploring Cozumel without the stress of complicated logistics or long waits. Its reputation for timeliness and smooth boarding process makes it a dependable option worth considering when planning your Caribbean adventure.

FAQ

How long does the ferry ride take?
The crossing is approximately 30 to 35 minutes, offering a quick and scenic trip across the water.

What is included in the ticket price?
All fees and taxes are included in the ticket price; no additional costs for the ride itself.

Are food and drinks included?
No, food and drinks are not included, but there is a snack bar onboard where you can purchase refreshments.

Can I bring my service animal?
Yes, service animals are allowed onboard.

Is the ferry accessible?
The service is near public transportation and accessible for most travelers, including those with mobility considerations.

How do I get my boarding pass?
Once you’ve booked, you need to visit the Ultramar ticket office at the Navega pier to exchange your voucher for a boarding pass.

What should I do if my QR code doesn’t arrive?
You might need to arrive early and exchange your voucher for a ticket directly at the terminal—sometimes the QR code can be delayed.

Can I change my reservation?
This experience is non-refundable and cannot be changed, so make sure your schedule is firm before booking.

What happens if the ferry is canceled due to bad weather?
In poor weather, the ferry might be canceled, but you’ll be offered an alternative date or a full refund.

How many travelers does the ferry typically carry?
The ferry has capacity for up to 800 travelers, so during busy times, expect a lively but comfortable experience.

Final Word

The Ultramar Ferry from Playa del Carmen to Cozumel is a reliable, thoughtfully designed service that balances comfort, efficiency, and transparency. Whether you’re a cruise passenger, a day-tripper, or simply seeking a hassle-free way to hop between these two popular destinations, it offers a solid, high-quality experience. Just remember to check your schedule in advance, bring your own snacks if needed, and arrive early to enjoy a stress-free crossing.