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Discover the pros and cons of this private roundtrip transfer from Cancun Airport to Riviera Maya hotels. Comfortable, personalized, but consider the price and reviews.

Traveling from Cancun International Airport to the Riviera Maya often feels like stepping into a maze of shuttle options, shared rides, and private transfers. This particular service, offered by Tantum Travel, is marketed as a private, seamless transfer designed for travelers who value comfort, punctuality, and a touch of personalized service. We’ve looked into what it offers, how it stacks up against other options, and whether it might be the right fit for your trip.
Two things we especially appreciate about this transfer are the dedicated staff greeting at the airport and the private, air-conditioned vehicle. These features promise a smooth start and end to your vacation, eliminating the awkwardness of shared shuttles or waiting around for multiple stops. However, a possible concern is that at $195 per group (up to 8 people), it isn’t the cheapest option out there, especially if you’re traveling solo or as a couple. This service tends to suit travelers who prioritize efficiency and comfort over budget — especially families, groups, or those arriving after a long flight who just want to get straight to their hotel.
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This transfer service is booked typically 35 days in advance and is priced at $195 per group, making it a straightforward, fixed-rate option for up to 8 travelers. Its core appeal lies in personalized service; from the moment you land, a staff member waits for you, ready to assist. This is a step above shared shuttles, which can involve multiple stops and waiting times.
The booking process includes a mobile ticket and pickup at Cancun International Airport, which is a central point for most travelers heading to hotels in Playa del Carmen and beyond. The fact that service animals are allowed and that it’s near public transportation makes it accessible for a broader range of travelers.
When you arrive, you won’t be left to fend for yourself. Instead, a dedicated staff member will be waiting with a sign, ready to greet your group. This personal touch can be a real relief after a long flight, especially when navigating unfamiliar airports. They help with luggage and escort you to your private, air-conditioned vehicle—a feature that guarantees comfort in the Mexican heat.
The onboard amenities include bottled water, snacks, soda, and even alcoholic beverages. That’s a nice touch, especially if you’re eager to relax or toast to the start of your vacation. The driver, who is bilingual, will be attentive to your requests, ensuring a tailored experience.
The drive from Cancun Airport to the Riviera Maya generally takes between 30 minutes and an hour and a half. The variation depends on your exact destination and traffic conditions—so it’s worth considering how busy the roads might be at your arrival time. During this ride, you’ll be able to enjoy a private, air-conditioned environment with onboard refreshments, making it far more comfortable than crowded shuttle buses.
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The service promises the same level of attentiveness for your departure. Your driver will arrive at your hotel lobby promptly, ready to escort you back to the airport. This punchy, direct transfer aims to minimize stress and waiting time, which is crucial if you’re catching a flight with tight timing.
One review notes, “While it was listed on our bookings, we were unaware that it was going to be another party picking us up and not ‘Viator’”. This highlights the importance of clear communication and understanding exactly who is providing your transfer. The review also mentions a bit of confusion at the airport, with airport personnel showing a map with “Viator” on it, which suggests some travelers might not be entirely clear about the provider beforehand.
Another point to consider is that, although the service offers a luxurious and seamless experience, the cost may seem high to budget travelers. For groups, it can be very cost-effective compared to individual taxis or multiple shared shuttles. For solo travelers, however, the price might not align with their expectations of value.
For $195, you’re paying for comfort, reliability, and exclusivity. This isn’t a shared shuttle with unpredictable wait times; it’s a private vehicle with dedicated staff. If you’re traveling with a group or family, this can be a smart investment in stress-free travel, especially after a long flight or before an early departure.

This private transfer from Cancun Airport to the Riviera Maya offers a high level of convenience, comfort, and personalized service. It’s perfect for travelers who want to avoid the hassle of shared shuttles or hailing taxis, especially if arriving after a long flight or with a group. The included amenities, bilingual driver, and punctual service can make your first or last moments of your trip smoother and more enjoyable.
However, for those on a tight budget or traveling solo, the cost might be hard to justify. It’s worth weighing the value of peace of mind against the expense. If seamless, private transport is a priority, this service delivers just that, with attentive staff and a direct route to your hotel.
In the end, this transfer is about saving time and avoiding stress—two things that can make your vacation start and end on the right note. Just remember to clarify all details beforehand to avoid surprises, and enjoy your trip to the stunning Riviera Maya.
“While it was listed on our bookings, we were unaware that it was going to be another party picking us up and not "viator", At the exit of the airpo…”

How far in advance should I book this transfer?
Most travelers book about 35 days ahead, ensuring availability and peace of mind for your schedule.
What’s included in the price?
The fee covers private transportation, a bilingual driver, bottled water, snacks, soda, and alcoholic beverages onboard.
Are there any hidden costs?
Tips or gratuities are not included, so you might want to budget extra if you’re pleased with the service.
What if my flight is delayed?
While the tour provides confirmation upon booking, it’s wise to communicate any delays directly with Tantum Travel at +529842033039 or via email.
Will I share this transfer with other travelers?
No, it’s a private service, only your group will participate, ensuring a personalized experience.
How long does the transfer usually take?
Expect between 30 minutes and 1.5 hours, depending on your exact destination and traffic.
Can I cancel this service?
Yes, cancellations are free if made at least 24 hours in advance, with a full refund. Cancellations less than 24 hours before are non-refundable.
Choosing the right transfer can make or break your first impression of the Riviera Maya. Weigh the comfort and reliability this private service offers against your budget and travel style, and you’ll be well on your way to a smooth start to your vacation.